AK Exterior Supplies is a trading name of AK Exterior Cleaning, 5 Settlers Fields, Kettering, NN15 6GP ("we", "us"). We are the data controller for the personal information described here. Questions about it go to [email protected] or 07920 553137.
What we collect
When you order, send a trade enquiry or contact us, we collect what you give us:
- your name, phone number and email address
- your business name and type, if you give them
- your order details, and your delivery address or postcode
- anything else you write in a message to us
When you visit the site we also collect basic technical and usage information through cookies, described below.
How we use it
- to reply to your enquiry and process your order
- to arrange collection or delivery
- to keep the sales and accounting records the law requires
- to understand how the website is used and improve it
Our lawful basis
We use your information to take steps at your request before a contract and to perform our contract with you, to meet our legal obligations (such as keeping tax records), and for our legitimate interest in running and improving the business.
Who we share it with
We do not sell your information. We share it only with the services that help us run the business:
- our website, forms and customer records system (HighLevel), whose servers may be outside the UK, under appropriate safeguards
- couriers, when we deliver to you
- our accountant and HMRC, for our financial records
Cookies
The site uses cookies to work properly and to measure how it is used, including Google Analytics and the Meta (Facebook) pixel. You can block or delete cookies in your browser settings.
How long we keep it
Enquiries that do not lead to an order are kept for up to 2 years. Order and sales records are kept for 6 years, as tax law requires.
Your rights
You have the right to see the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to have it transferred. To use any of these rights, contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.